But could not get to anyone. Only answering machine. I then called Unity clinic to send the referral to Madison clinic instead, but then I was told that Dr. needed to authorized it, again..? .And waited for 2 more days. why the heck another authorization when the Dr. already sent in the request and authorized it the first time for the same testing.? Just transferring the referral to different clinic? To much round around.! I ended up seeing 2 Drs. For just regular check ups. Useless! I often wonder where in the heck u get your receptionist staffs? They all have no personable personality in any way shape or form. I live in town for 20 yrs. been going to this clinic countless times but have not seen even one receptionist that have the least
Went to clinic yesterday, and have nothing but positive comments. After 2 doctors left, they are handling patient load as best they can. Friendly environment, good service.
The only reason this gets 2 stars instead of 1 is because I have had some good experiences with my doctor. However, I have had 2 bad experiences. The first one was when I was getting my blood drawn (I have never had any issues in the past), the nurse tried 2 times on one arm, 1 time on the other, blew out a vein, and then she asked if I could come back later which I kindly agreed to. The second bad experience was when I had an 11:15 appt., ran into construction and was 10 minutes late. The receptionist (who never smiles, always seems slow and confused, and has zero personality) then told me, "well, you are almost 15 minutes late so I will have to see if they can still see you." I said okay and wasn't worried because even if I had gotten there at 11:15, I would still be in the waiting room, or at best waiting for the doctor in a room. However, she returned and told me I would have to re-schedule. I didn't get upset and I told her I would just go to Urgent Care instead because I had been trying to get in for a couple of days for sharp back pain. However, after I left, it started to irritate me more and more that this had happened. That wasn't good service. I have been in healthcare for over 10 years and am at a management level currently. Service like this is what gives healthcare a bad name.
I'm not happy with this clinic with new doctors and the staff, they don't seem to have their act together, they are very slow to get the referrals connecting with clinics in Stoughton and Madison. I recently went to see a new Dr. for a regular physical and she ordered to have a sleep apnea testing, but the order did not get fax to Stoughton clinic till 4-5 days later.? It took 2 weeks for someone to call me from Stoughton clinic
Update: It took 3 weeks for Unity Point Stoughton clinic to collaborate with the referral with Stoughton Hospital just to schedule an appointment. with no success, With my frustrations, For the very first time I called UW Heath Madison to transfer in their clinic instead I got connected to a friendly helpful attendant/ receptionist, she was right on the ball, got me connected to a new primary doctor and schedule my appointment all this in one day..! The same day. What I big different in quality service.
A minimum level of a good customer service friendly approach with a smile on their faces.
left a message at 7:30 pm. night. ( Stoughton clinic is another issue) I called Stoughton Clinic for 2 days,
Unitypoint Health Meriter Stoughton Clinic is a US Doctor based in Stoughton, Wisconsin. Unitypoint Health Meriter Stoughton Clinic is located at 100 Silverado Dr, Stoughton, WI 53589, USA.
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